Thanks to Kate for her post "some probation officers couldn't manage running a tap" , she summed up most probation officers total lack of compassion or understanding when it comes to hard pressed family members struggle to be all things the service is not. It would have cost next to nothing to have let her sister know what was coming.
A lot of the trouble is that probation officers just don't get to know their 'clients', how can you truly know someone in 10-15 minutes a month?. The blame for this lies within the system and the workload they expect officers to deal with. Unless the whole system is radically overhauled and with the current cuts culture in mind, this is only going to get worse.