HMP Bronzefield Staff Are Arrogant With Families?

I would like to write about the prison visit issue too please. I visit HMP BRONZEFIELD too and the staff are obnoxious, rude, and think they are a cut above us. I take my grandson there to visit and a week before I have to go, I get stressed out about going if that makes any sense! I have tried my hardest to be polite with a smile and it doesn't work. They look at you like a piece of ****
HMP BRONZEFIELD you need to get some staff with a personality!!!!

From Anonymous prison visitor via Facebook link