Bolton Council Property Scandal

I am writing on behalf of a young lady I know who was offered a council property - Last November - and Bolton Council still haven't done the work so the lady and her young family can move in. She has been waiting 12 months now and the property still isn't ready. Every time she rings her housing officer, she is fobbed off and the housing officer is neither use nor ornament. Considering Bolton Council claim there is a shortage of properties, you would think that these lazy idiots would have completed the work way before 12 months! Bloody pathetic!