Prison Officers Put Mum Off Visiting - From Emily

Good Morning... I took my Mum on a prison visit last week and now she is very down and fed up. We went to see my Brother and she was crying all the way through the visit. She was shaking when she was searched and tried to make conversation with the woman prison officer but she never spoke to my Mum and was ignorant with her. Why are some prison officers like this? It's now put her off going again so so much for maintaining ties when the prison officers put you off visiting in the first place!!!