What does The Prison Service expect? - from a Partner of a Prisoner

I was reading a post about the lack of funding in prisons for projects etc. In my opinion there still isn't enough being done for families to maintain ties. When prisoners are locked down for days on end and cannot get to the phone to ring their families then what does The Prison Service expect when prisoners are receiving mobile phones that are smuggled in? My kids didn't hear off their Dad for a week once because he was on lock-down and he hadn't caused a riot! The prison was short-staffed; well that's not the families problem is it?
Liz Truss should resign; she's a waste of time but then how many of them have been good? I rest my case. Regards, Partner of a Prisoner.