GTL - Making it impossible to maintain ties with your loved one in prison - From Karen

Dear Prison Widow UK 

It has taken me weeks to sort out an international account with GTL. It is now taking me weeks to send money to them because the wire transfer is being bounced back stating that the account number is WRONG. It is NOT wrong according to emails I receive from GTL and I have even had my bank check it to see if it was me going around the twist! 
This company is virtually impossible to contact and if you set up an international account they only correspond with you via email only which is just bizarre. Correctional facilities encourage families and friends of inmates to maintain ties during their incarceration yet one simple phone call is proving to be just impossible. 
I have no idea where to turn to next or how to get this issue sorted out. 

Karen x